Logic Plus Inc.

Improve Your Bottom Line with

Custom Call Center Solutions

Ask yourself one simple question..."How could my call center improve?"
Do you need better utilization of your phone staff and their time? A more efficient use of your phone system resources? Or perhaps you just

need good old fashioned cost reduction. Any call center comes with its own unique set of challenges. Logic Plus can analyze those challenges and create custom call center reporting and information access systems

designed to precisely fit your needs. Logic Plus is a software development firm with extensive call center experience. The flexibility of our custom approach gives you the option to "build as you go," making

changes and additions as necessary. Individual users can use standard reports we create, or easily manipulate the resulting data using their favorite analysis tools (e.g.,Microsoft Excel, Crystal Reports, etc.).

Call Center Reporting: Success by the Numbers

Logic Plus Expertise

Logic Plus can build a system with cradle-to-grave reporting capabilities that can give you the information you need to:

Improve call center efficiency and effectiveness.

Improve staff performance by tracking and measuring phone activity.

Analyze trends & forecast needs, letting you plan effectively with information on usage, heavy traffic times, and more.

Review resource utilization and adjust as necessary. Logic Plus can build internet/intranet capabilities into your call center reporting, allowing your managers to easily pull up and view the data they need. Reports can even be integrated with e-mail. Logic Plus has extensive experience developing call center reporting systems, counting one of the world's largest and most successful software

companies among its clients.

Solutions in Action A Logic Plus client specified that its telemarketing reps should spend five hours per day on the phone. Reports on staff time utilization showed a major discrepancy between projected phone time and the actual time spent. By bringing this to the reps' attention, sales force productivity increased.

Logic Plus' solutions draw on a wide variety of expertise, including:

Rapid application development

Re-engineering services

Testing

Systems deployment

NT, SQL server, Exchange server

Systems engineering

Office automation solutions

Data migration

Easier Information Access=More Efficient Reps

The Logic Plus

Guarantee

Why Choose Logic Plus?

High technical proficiency: We excel in a broad range of development environments and platforms.

Efficiency: Logic Plus maximizes results for the effort, ensuring that you get the most for your money.

On target delivery:
Deadlines are made to be met. Period!

Guarantee: We guarantee the performance of the system we provide you based on the specs you provide.

The ability to find information quickly and easily is a key ingredient in providing excellent customer service. Logic Plus can design information access systems for your representative that gives them easy access to the right information. Not only does it make customer support more effective, it also makes their job easier and less stressful, an important factor in employee retention.

Solutions in Action A Logic Plus client needed away to increase the speed

with which customer support staff could provide answers, as well as lower the level of expertise needed to assist customers. Logic Plus created a Knowledge base system based on a SQL system database which relies on English queries. The resulting intuitive system saved service reps substantial time by making it easier for them to phrase questions and get the information they needed. This both improved customer service and increased phone staff effectiveness.

At Logic Plus, we know our reputation is only as good as the promises we keep. When we build a custom solution for you, we guarantee the performance of the system we create, based on the specs you provide and on factors within our control. We focus on staying on target with product specs and due dates, and staying within the established budget. We also pride ourselves on rapid application development. The final products are robust, yet in most cases simple enough that existing staff can easily be trained to use it.